Conference Talk

Doing “Pocket Research” to Learn About Your Users’ Lives

April 2014 90 minutes

  • Choose the right mobile methods to answer deeper UX questions
  • Set up a diary study, experience sample, and SMS and voice-based survey
  • Identify physical space triggers, and use them to gather more user data
  • Build research into your process without breaking the bank
Topics:

Mobile phones are like research platforms in our pockets. With the right strategy, we can quickly understand our users’ behavior, wherever they are.

And given the ubiquity of mobile usage — even among hard-to-reach populations — we as UX designers are especially poised to make our lives easier while designing better products.

That is, if we actually do the research.

Fortunately, Cyd Harrell knows how to gather data without breaking budgets or extending timelines.

  • Choose the right mobile methods to answer deeper UX questions

  • Set up a diary study, experience sample, and SMS and voice-based survey

  • Identify physical space triggers, and use them to gather more user data

  • Build research into your process without breaking the bank

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