Experience Design

Headshot of Chris Risdon
Chris Risdon

Orchestrating Customer Touchpoints

You’ll learn…

  • Learn how to design experiences that take place over time and across platforms
  • Reimagine the customer journey holistically—not just as a single touchpoint
  • Synthesize best practices and methodologies from different disciplines
  • Use human experience mapping to create cross-functional collaboration within your organization.
Headshot of Marc  Stickdorn
Marc Stickdorn

Service Design: Basic Tools and Insights

You’ll learn…

  • Journey mapping: effective tools to visualize experiences and ecosystems
  • Customer experience across channels: a deeper understanding of the importance of seamless experiences across channels and silos
  • Service ecosystems: how products and services are connected and how interactions within an organization can affect each other
Headshot of Stephen Anderson
Stephen Anderson

The Architecture of Understanding

You’ll learn…

  • Context and Coordination—How do we design for experiences that span people, artifacts, and environments?
  • Connected Devices—Disruptive experiences will get devices and sensors to talk seamlessly to each other. What’s needed to design for these devices?
  • Interaction Techniques—What are interaction patterns universally present in GUIs, touchscreens, wearables, and whatever the future throws at us? And how do these interactions lead to understanding?
Headshot of Rachel Hinman
Rachel Hinman

The Mobile Frontier

You’ll learn…

  • How to think about and create experiences that span and scale across multiple devices
  • Where natural UIs go beyond what we can do with traditional graphical UIs
  • Ways to traverse the chasm between gestures and mouse-based interactions
  • Moving from efficiency and tasks towards providing a sense of comfort and connection