Experience Design

Headshot of Marc  Stickdorn
Marc Stickdorn

Service Design: Basic Tools and Insights

You’ll learn…

  • Journey mapping: effective tools to visualize experiences and ecosystems
  • Customer experience across channels: a deeper understanding of the importance of seamless experiences across channels and silos
  • Service ecosystems: how products and services are connected and how interactions within an organization can affect each other
Topics:
Premium Access Only
RECORDED LIVE AT UI19
Headshot of Stephen Anderson
Stephen Anderson

The Architecture of Understanding

You’ll learn…

  • Context and Coordination—How do we design for experiences that span people, artifacts, and environments?
  • Connected Devices—Disruptive experiences will get devices and sensors to talk seamlessly to each other. What’s needed to design for these devices?
  • Interaction Techniques—What are interaction patterns universally present in GUIs, touchscreens, wearables, and whatever the future throws at us? And how do these interactions lead to understanding?
Topics:
Premium Access Only
RECORDED LIVE AT UI19
Headshot of Rachel Hinman
Rachel Hinman

The Mobile Frontier

You’ll learn…

  • How to think about and create experiences that span and scale across multiple devices
  • Where natural UIs go beyond what we can do with traditional graphical UIs
  • Ways to traverse the chasm between gestures and mouse-based interactions
  • Moving from efficiency and tasks towards providing a sense of comfort and connection
Topics: