Topic: Interviewing

Change the Story—and the Conversation

What You’ll Learn

• Why the right kind of conversations are the key to culture change
• How to use “dialog interviews” to gain understanding and build relationships
• How to gather teams with real legitimacy and affect your organization’s driving stories
• How to reach consensus on what to make, what’s good, and where you’re going

Avoid Saying Yes to the Wrong Job

Job candidates and potential employers send each other the wrong messages—Amy’s spent more than 25 years watching this happen. We assume companies know what they need and that our work speaks for itself. Those assumptions land us in situations where the expectations are unrealistic and maybe even impossible. But Amy’s experience has taught her how to avoid this disaster.

Amy will help you turn interviews into a discovery process that sets expectations and evaluates options. She’ll show you how to communicate your value, ask the right questions, and get the answers you need to land the right role. Avoid the wrong fit and love what you do.

Get More From User Research

What You’ll Learn

• A non-awkward process for preparing and involving your teammates
• Tools like journey maps to get user insights without needing direct answers
• A method for translating those insights to design priorities
• Techniques for communicating your research findings effectively

Deep Dive Interviewing Secrets: Making Sure You Don't Leave Key Information Behind

What You’ll Learn

• Prepare your Field Guide
• Build rapport with your users through listening
• Work with varying levels of experience and expertise
• Identify which techniques to use when any opportunity presents itself