- Create experiences that extend beyond your customer’s “first-run” interaction with the product
- Develop a toolkit for onboarding
- Build a design system around onboarding
Krystal Higgins is a senior interaction designer passionate about user onboarding and user education. She shares tips for designing experiences for new users on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.
In addition to her work teaching teams to teach users, Krystal designs for web, mobile, and wearable products. She has worked at companies like NVIDIA, eBay, and Google. Krystal rounds out her product design work with watercolor painting and scuba diving.