Experience Design

Headshot of Carla  Diana
Carla Diana

Using Light, Sound and Motion in Your Design Palette

We are entering a time when automated, robotic products are becoming a day-to-day reality. The combination of affordable sensors, advances in robotics, and home network availability has enabled a new type of sophisticated smart object to enter our world in almost every aspect of daily life such as cooking, cleaning, entertainment, transportation, security and hygiene, to name a few. In this talk, product designer Carla Diana will provide a lively overview of the landscape of smart objects that exist today along with an exploration of the potential for new objects to be designed for the near future. She will discuss how holistic design methods using light, sound and motion can be used to build engaging product experiences that fully embrace the rich relationships among people, objects, and information. This talk will highlight ways to envision product experiences, followed by a discussion of design methodologies that can be used to explore and quickly iterate through ideas that arrive at human-centered concepts built around a specific product behaviors.

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Headshot of Cennydd Bowles
Cennydd Bowles

Ethics for the AI Age

Over the next two decades, connected products will demand an unprecedented amount of user trust. Technologists and designers will ask the public for yet more of their attention, more of their data, more of their lives. AIs will know users’ deepest secrets. Co-operating devices will automate security and safety. Autonomous vehicles will even make life-or-death decisions for passengers. But ours is an industry still unwilling to grapple with the ethical, social, and political angles of this future. We mistakenly believe that technology is neutral; that mere objects cannot have moral relevance. And so we make embarrassing blunders—racist chatbots, manipulative research, privacy violations—that undermine trust and harm those we should help. This is a dangerous trajectory. We urgently need a deeper ethical dialogue about emerging technology, and interaction design’s role within it.

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Headshot of Whitney Quesenbery
Whitney Quesenbery

Getting from Barrier-free to Delightful

Why can’t we make it easier to be accessible?

Why can’t we aim for great user experiences that are also accessible? Creating accessible technology has to go beyond minimal compliance with standards that meets the law but may not be usable.

We need a bigger goal: creating delight for everyone. We’ll start by exploring what makes a delightful experience and how a good balance small pleasures and anticipated needs supports accessible UX in both big and small ways. Like any UX, this concern for users has to be part of every design decision.

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Headshot of Stephen Hay
Stephen Hay

Maintaining Simplicity

You’ll learn…

  • What simplicity means and how to watch for the human conditions that lure us to the dark side of complexity
  • How leaving content decisions until the end and adding features is like choosing a vehicle before knowing the route
  • Why the baggage that comes with designs, clients, designers, and developers doesn’t solve the right problems (yours)
  • How to use a three-step zero-based approach to achieve simplicity
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Headshot of Chris Risdon
Chris Risdon

Orchestrating Customer Touchpoints

You’ll learn…

  • Learn how to design experiences that take place over time and across platforms
  • Reimagine the customer journey holistically—not just as a single touchpoint
  • Synthesize best practices and methodologies from different disciplines
  • Use human experience mapping to create cross-functional collaboration within your organization.
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Headshot of Jared Spool
Jared Spool

Is Design Metrically Opposed?

You’ll learn…

  • What easily-collected analytics, like bounce rate and time-on-page, actually tell us about our users’ experiences
  • How we construct true KPIs that can predict the future patterns of users
  • Why advanced techniques, like a money-left-on-the-table analysis and the CE11, show us how metrics can impact design
  • Why asking, “Would you recommend this?” isn’t an ideal way to measure brand engagement
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Headshot of Marc  Stickdorn
Marc Stickdorn

Service Design: Basic Tools and Insights

You’ll learn…

  • Journey mapping: effective tools to visualize experiences and ecosystems
  • Customer experience across channels: a deeper understanding of the importance of seamless experiences across channels and silos
  • Service ecosystems: how products and services are connected and how interactions within an organization can affect each other
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Headshot of Stephen Anderson
Stephen Anderson

The Architecture of Understanding

You’ll learn…

  • Context and Coordination—How do we design for experiences that span people, artifacts, and environments?
  • Connected Devices—Disruptive experiences will get devices and sensors to talk seamlessly to each other. What’s needed to design for these devices?
  • Interaction Techniques—What are interaction patterns universally present in GUIs, touchscreens, wearables, and whatever the future throws at us? And how do these interactions lead to understanding?
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Headshot of Nate Schutta
Nate Schutta

Choosing Which Mobile Experience to Build

You’ll learn…

  • Find out why mobile is something your company can’t afford to ignore
  • Hear the pros and cons of various approaches, including the implications of each
  • Get key mobile stats that will give your team fuel to make better, faster UX choices
  • Ask questions of your stakeholders — ones they’ll actually be able to answer
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Headshot of Rachel Hinman
Rachel Hinman

The Mobile Frontier

You’ll learn…

  • How to think about and create experiences that span and scale across multiple devices
  • Where natural UIs go beyond what we can do with traditional graphical UIs
  • Ways to traverse the chasm between gestures and mouse-based interactions
  • Moving from efficiency and tasks towards providing a sense of comfort and connection
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