When your site makes the jump from a standard on-site search to faceted search, your design process needs to change also. They are not the same, either for the users or for the designers. With the new power provided by a strong faceted implementation comes a lot more up-front and long-term effort. If you're not prepared, you'll quickly find yourself overwhelmed.
People come to your site to get the information they need, by exploring, discovering, and making comparisons. You want them to successfully sift through all of your content, quickly and effectively. Faceted search delivers on that promise, in spades, but not without good planning and a great strategy.
Designing for Faceted Search
The good news is it's quick and easy to understand how to design for facets. Where teams get tripped up is knowing what problems need solving. In this seminar, Pete Bell and Daniel Tunkelang will help you navigate a successful faceted-search design, showing you the solutions you'll need. This seminar is a great opportunity to get the entire team on the same page about the transition to faceted search.
Pete and Daniel will show you before-and-after looks at e-commerce, media, corporate, and intranets sites. They will teach you the essentials you need to launch your own faceted search system and discuss the pitfalls you'll want to prepare for.
Leverage the basic rules of facet analysis to categorize your content
Effectively work with both structured content, such as catalogs, and unstructured content, such as documents
Design for complex interaction models, such as multi-selects using AND, OR, or even negation
Avoid “gotchas” for category counts or search wildcards, so your design meets your users' expectations
Pete and Daniel will show you how to think in terms of information scent and give your users feedback as they're getting closer to their goal. And since good faceted-search is a conversation, you'll see how to interpret your users' response so you know what to show next.