She or he:
- Should be a neutral party in the debate. They will be tasked with and trusted to lead a conversation, but not influence it in any one direction.
- Understands the entirety of a project and can break it down to size for each meeting. They will decide where to focus the team, what decisions need to be made and manage accordingly.
- Ensures that everyone gets a chance to contribute. The facilitator will have the autonomy to determine the sequence of speakers and, like a debate moderator, make sure no one monopolizes the conversation.
- Captures the ideas and conversations of the team in real time. They are not a note taker or commentator. They will close the laptop in favor of the Dry-Erase marker to keep the team present and focused on what’s right in front of them.
Facilitators play a key role in design meetings. If they do it well, they can seamlessly guide teams forward, encourage balanced participation within the group, and keep teams and projects on tasks.