Skip to Content
We have a new look! Have thoughts or questions? Tell us what you think.

Watch, listen & learn from the world’s best UX experts.

The AYCL Blog

Learn about what’s new, what’s coming, and find blasts from the past.

Missed Connections: Effective Facilitator

October 13, 2017
by Adam Churchill

She or he:

  • Should be a neutral party in the debate. They will be tasked with and trusted to lead a conversation, but not influence it in any one direction.
  • Understands the entirety of a project and can break it down to size for each meeting. They will decide where to focus the team, what decisions need to be made and manage accordingly.
  • Ensures that everyone gets a chance to contribute. The facilitator will have the autonomy to determine the sequence of speakers and, like a debate moderator, make sure no one monopolizes the conversation.
  • Captures the ideas and conversations of the team in real time. They are not a note taker or commentator. They will close the laptop in favor of the Dry-Erase marker to keep the team present and focused on what’s right in front of them.

Facilitators play a key role in design meetings. If they do it well, they can seamlessly guide teams forward, encourage balanced participation within the group, and keep teams and projects on tasks.