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What UX Can Learn from HR

November 11, 2017
by Adam Churchill

Think back over your career and the first weeks or months of a new job. There are probably examples of good, bad, and ugly onboarding experiences. With those in mind, we can better empathize with users, and look to the HR onboarding process as a model for UX.

Good employers, who value their employees' experience, will design an onboarding journey that evolves and evaluates outcomes over months, and sometimes even the full first year. They’re investing in their employees to ensure a long-lasting and mutually beneficial relationship.

They know that onboarding has more than one job – to familiarize people with a job (or service). The onboarding process is also a time to learn about the employee (user), so the employer can tailor the experience to their needs. Onboarding also attempts to get people engaged in some way (conversion), and guide their continued journey.

Further, good employee onboarding is evaluated over time. This helps to improve things for the current new hire (user) and new hires in the future.

Continuous guidance and evaluation, as practiced in a comprehensive HR model, and as applied to UX design, results in continuous improvement for the individual employee, future hires, and the company.