Advances in narrow artificial intelligence make possible agentive systems, which do things directly for their users in custom ways users want them done. (A simple example is an automatic pet feeder.) These technologies deliver on the promise of user-centered design more than ever before, but present fresh challenges in understanding their unique promises (say, time savings), pitfalls (say, risk of losing skills), and requirements (say, describing complex goals explicitly). Join Chris Noessel as he discusses this emerging practice, detailed in his forthcoming book Designing Agentive Technology: AI That Works for People, sharing lots of examples that bring it to life.
Christopher is the Global Design Practice Manager for Travel and Transportation industries with IBM. He teaches, speaks about, and evangelizes design internationally. His spidey-sense goes off semi-randomly, leading him speak about things from interactive narrative to ethnographic user research, interaction design to generative randomness, and designing for the future. He is co-author of Make It So: Interaction Design Lessons from Science Fiction (Rosenfeld Media, 2012), co-author of About Face: The Essentials of Interaction Design, 4th Edition (Wiley, 2015), keeper of the blog scifiinterfaces.com, and author of Designing Agentive Technology: AI That Works for People (Rosenfeld Media, 2017).