How Do I Know If I’m Doing Good? Practicing Ethical Design within Complex Systems
The urgency of ethics in design is now understood. In so many ways, design creates the world we depend on; UX creates the information environments we live in. We’ve seen how technology is implicated in challenges to equality, human rights, dignity, justice, government, sustainability, and health. In UX and IA, the concepts and language we choose are embedded in code, bringing our biases and assumptions with them.
But what do I do about ethics at work? Do these issues apply to me? Where would I begin? How can I talk about it? What if I don’t have the power to change anything? What if my organization is stacked against it?
And as a professional community, what should we be doing about ethics? How can we equip our members to address ethical issues in their work?
Dan's presentation combines a personal perspective with lessons learned from an online community for Ethical Technology founded two years ago by members of the UX community.
Dan Zollman shows you design ethics through a systems thinking/theory lens. Design ethics means asking whether or not I’m doing the right thing as a designer. Systems thinking means recognizing that I’m working within a complex system where I don’t have full control over the consequences of my work—the ethical problems are too complex to analyze; my organization, as a whole, operates in ways I can’t change. Ethical practice means uniting the personal with the global, knowing yourself while also recognizing your limitations.