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Watch, listen & learn from the world’s best UX experts.

Expert: Courtney Kaplan

Headshot of Courtney Kaplan

Courtney Kaplan, Leadership coach and consultant

Formerly the Director of Design Program Management at Facebook, Courtney currently coaches people to make changes they want professionally and personally. She enjoys working with leaders to build effective teams that generate results.

Prior, Courtney was an early leader in Design Operations at Facebook. With over 20 years of people-centered problem solving, Courtney is passionate about designing and building effective teams. As a former designer, Courtney founded the Design Program Management discipline at Facebook in 2013 to help operationalize the rapidly growing product design teams at Facebook. Her team grew from 2 to 45, and pioneered how Design Operations was utilized across the company. Supporting a product org that grew tenfold in the past five years, she brought (some) order to chaos, and learned to move quickly, collaborate in a company that serves billions.

Before Facebook, Courtney was a principal of Program Planning and Client Development at Hot Studio, an experience design company in New York and San Francisco working with fortune 500 companies, startups and community organizations.

You can find her at