The role of UX designers is changing as experiences move off screen and spread into the physical world. From wearable tech to problems of understanding, we’re puzzling out solutions as we go. We need a set of skills—human skills—we can call on to solve the right problems.
As information is pushed out to more devices, today’s design space bridges the physical and digital. We need to consider how the entire customer experience works across touchpoints. We must develop skills that consider context, coordination, and brave new world of connected devices.