Steph Hay

For those who lust for lengthy marketing content, Steph Hay’s matter-of-fact approach to writing may seem too simplistic. After all, she admits to weeping quietly whenever she’s asked, ”Can you make us sound better?”

But her focus on helping people make decisions is exactly why Steph’s become the go-to copywriter for user-driven companies (including ours). Rarely do we find a self-proclaimed “word nerd” who also is an IA and UX designer -- so get ready for a seminar that packs a punch.

When not creating powerful experiences using the written word, Steph’s saving the world from waiting on hold through the start-up she co-founded, FastCustomer, where she leads product development. She’s on Twitter @steph_hay.