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Topic: Case Study

Headshot of Chris Govias
Chris Govias

Service Design for the Public Sector: A Case Study

Headshot of Chris Govias
Chris Govias

What You’ll Learn

  • Hear a real world application of service design principles that improved a public service
  • Learn how process and user-centered practices focused a team to find the right solution across a web of connected dependencies
  • Find out how a big legacy system challenge was solved by a low-tech solution
  • Explore creative ways to apply service design practices to big problems within a system