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Topic: Service Design

Headshot of Chris Govias
Chris Govias

Service Design for the Public Sector: A Case Study

Headshot of Chris Govias
Chris Govias

What You’ll Learn

  • Hear a real world application of service design principles that improved a public service
  • Learn how process and user-centered practices focused a team to find the right solution across a web of connected dependencies
  • Find out how a big legacy system challenge was solved by a low-tech solution
  • Explore creative ways to apply service design practices to big problems within a system
Headshot of Marc  Stickdorn
Marc Stickdorn

Service Design: Basic Tools and Insights

Headshot of Marc  Stickdorn
Marc Stickdorn

What You’ll Learn

  • Journey mapping: effective tools to visualize experiences and ecosystems
  • Customer experience across channels: a deeper understanding of the importance of seamless experiences across channels and silos
  • Service ecosystems: how products and services are connected and how interactions within an organization can affect each other