Features vs. Reality: Lessons from Georgia.gov
What You’ll Learn
- Consider why some typical content solutions wouldn’t work
- Examine the multi-faceted solution to Georgia’s complex content management issues
The Membership Puzzle Project: Optimizing News for Trust—A Case Study
What You’ll Learn
- Engage with Audiences and Members
- Use Analogous Research to Uncover Insights
- Become More Human-Centered
Service Design for the Public Sector: A Case Study
What You’ll Learn
- Hear a real world application of service design principles that improved a public service
- Learn how process and user-centered practices focused a team to find the right solution across a web of connected dependencies
- Find out how a big legacy system challenge was solved by a low-tech solution
- Explore creative ways to apply service design practices to big problems within a system