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Search as a Multi-channel Experience
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What You’ll Learn
- Understand how each channel brings its own expectations to search
- Know where search plays its role in your users behavior, from fact finding to discovery
- Understand why context of channel, or how your users choose to interact with you, plays a role in the experience
- Know what you need to think about in this emerging discipline, and where best practices will arise
- See how Facebook is rapidly rising as a new channel