The AYCL Blog
Learn about what’s new, what’s coming, and find blasts from the past.
Every product, service, or interface we design in the safety and comfort of our workplaces has to survive and thrive in the real world. Research is the key to grounding ideas in reality and improving the odds of success, but research can be a very scary word.
This presentation is one of 6 we captured from Lou Rosenfeld's User Research for Everyone.
Content plays a critical role in guiding the pace of the user’s experience. What we write, the words we choose, and the way we display language in design, are all tools we use to engage users and direct them. Users will often rate experiences that they perceive as slow as frustrating, while they will positively respond to ones in which they perceive to unfold quickly. But should all experiences be fast?
As Margot Bloomstein tells us, when appropriate, users appreciate slow experiences when it is right for the brand, and it allows them to be engaged with the content, discover information, and create memories. Slow content can focus user attention and allow them to deliberate. For example, e-commerce sites that allow users to compare different types of products, pricing, quality, and attributes within comparison charts encourage deliberation. Financial and health information content can also benefit by these slower experiences.
We all design products that influence our users. Whether we are working on digital apps and tools that support physical or financial health, encouraging a customer to start down the path of a customer life cycle or close a transaction. Learn what behavior change design is and how it can be applied to digital interactions with powerful results.
Watch this seminar to hear case studies and techniques on how to translate behavioral science research into design that improves user engagement.
Not all data is created equally. Designers use data and observation to make design decisions. But what data is useful? Google Analytics can give us bounce rates and time on page, for example, but what do the numbers actually tell us? We need to understand the why behind the numbers. Why did someone click on a link? What do people find confusing in the design? These are questions that analytics can’t tell us, and we need to understand them to improve the user experience.
But we do have tools to investigate these questions. Customer Journey Maps help us see an experience and a product through the eyes of the user. Qualitative findings derived from user research can and should drive quantitative analysis. Quantitative and qualitative research should be essential tools that we blend together in our work to make informed design decisions that improve the user experience.
Mapping experiences can help teams think more analytically about a product, adopt a user-centric approach, work cohesively, and engage more deeply with the user experience. Jim discusses how he uses maps as tools to support a collaborative, cross-functional team and stakeholder workshop.
Watch to learn how you can contribute to more strategic conversations and build cross-functional, collaborative environments in the workplace.
In this seminar, learn how prototyping and getting your product into the hands of early adopters who can share critical feedback will influence your strategy and create a successful product. Amy Jo will show you how to trim the fat from six months of progress into six focused weeks.
This seminar explores an innovative approach that establishes a creative feedback loop with early adopters to get to the heart of a product’s appeal to a broader audience.
It can be challenging to get an organization to agree upon a controlled vocabulary to organize and name content. Abby will share specific tools in the form of diagrams, beyond the ubiquitous sitemap and wireframe, which communicate complex ideas.
If you are looking for techniques to collaborate more successfully and find common ground around language and structure, this is the seminar for you.
Onboarding is the first interaction that our customers have with new products and features, and first impressions are important. Samuel will give us tips on how to communicate to management ways to improve onboarding and increase activation and retention rates.
If you are looking for ways to improve retention rates and signups in your user onboarding, this seminar is for you.
We know as designers that there is a business value to thinking about the user experience. Experience maps, ecosystem maps, and customer journey maps are but a few of the tools that we use to visualize that user data and information. Within teams and especially when we include stakeholders, the act of mapping experiences helps us find a common understanding, says Jim Kalbach. We begin by researching and collecting accurate information grounded in reality before we enter a sense-making phase, when we look for patterns and common themes.
The diagrams that we make are compelling artifacts. But the answers that we seek cannot be found in the diagrams themselves but rather in the process of mapping information and engaging with others in discourse around it.
People support what they help to create and when we map user experiences as teams, including stakeholders, we draw individuals out of their heads, out of organizational silos, and into the room to work collaboratively and develop this shared understanding.
How we provide feedback to others matters as much—or more—as what we say, and ultimately contributes to the success of our work. Ahava Leibtag shares an approach for creating the right environment to give critical feedback without putting people on the defensive.
Watch this seminar if you would like to improve the way you deliver and receive critical feedback.
Information Architecture is a practice of arranging parts to make sense of a whole. Naming and cataloging information in a logical and simple framework is a critical step to creating an understanding between the content and our users, says Abby Covert.
Collaborative Information Architecture is a practice that draws stakeholders out of their respective silos within an organization, helps teams reach clarity on content and goals, and ultimately creates a common ground of understanding between all parties through the use of meeting facilitation, and visual diagrams that communicate complexity and resolve conflicts.
Collaborative IA can alleviate the following problems:
Internal disputes over what to call things
Lack of clarity over what things “are” within an organization (people often have a different understanding across departments)
Lack of prioritization of audiences or goals
Arguing about priority through a lens of organizational politics
“This is how we’ve always done it” thinking
“Lacksonomy” instead of taxonomy, when language and structure is developed organically and not thought-out
Qualitative and Quantitative research are powerful tools that help us understand our users, their motivations, and how they interact with our products. Laura Klein breaks down the difference between these two methodologies and provides us with a formula for how to use them to test and improve upon a specific experience along the user’s journey: the onboarding process.
Discover a framework for measuring the success of the onboarding process as well as specific tactics for teams to use to problem-solve weaknesses in their own onboarding and optimize products for success.
Come On In
Did you know that you can get instant 48–hour access to any seminar for