Service Design Thinking
What You’ll Learn
- What is service design?
- How can I use service design practices in my work?
- How do I lead workshops using service design tools and methods?
Practical Creativity
What You’ll Learn
- What practical creativity is—and how it can help you design better products
- How to use creativity to solve problems
- What to do when your creative well runs dry
- How to be creative on command
Innovation and the Power of the Web
What You’ll Learn
- Giant changes in the history of human technology and the role of the web
- Emerging web technologies that are worth a deeper look
- Fresh ideas for layout innovation, real-time communication, and offline possibilities
- Innovative brains—sharpen yours by watching for where things might go next
The Complexity of Simplicity
What You’ll Learn
- How simplicity lies on the other side of complexity
- Why forcing users to conform leads to artificial simplicity
- What really causes complex products (it’s not always what you think!)
- How to recognize and avoid complicated products and solutions
- What tools designers can use to achieve simplicity