Watch, listen & learn from the world’s best UX experts.

Topic: Experience Mapping

Headshot of Jim Kalbach
Jim Kalbach

Building Consensus by Mapping Experiences

Headshot of Jim Kalbach
Jim Kalbach

What You’ll Learn

  • Get practical advice on how mapping experiences can lead to strategic conversations in your organization
  • Learn specific techniques that you can use to facilitate design conversations with business leaders
  • Gain advice on how to leverage your design skills to influence business strategy and change organizations
Business Strategy Design Decisions Interaction Design Lean UX Experience Mapping Understanding the User Experience
May 2, 2017
Headshot of Chris Risdon
Chris Risdon

Orchestrating Customer Touchpoints

Headshot of Chris Risdon
Chris Risdon

What You’ll Learn

  • Learn how to design experiences that take place over time and across platforms
  • Reimagine the customer journey holistically—not just as a single touchpoint
  • Synthesize best practices and methodologies from different disciplines
  • Use human experience mapping to create cross-functional collaboration within your organization.
Experience Design Experience Mapping Customer Touchpoints Strategy
April 14, 2015
Headshot of Marc Stickdorn
Marc Stickdorn

Service Design: Basic Tools and Insights

Headshot of Marc Stickdorn
Marc Stickdorn

What You’ll Learn

  • Journey mapping: effective tools to visualize experiences and ecosystems
  • Customer experience across channels: a deeper understanding of the importance of seamless experiences across channels and silos
  • Service ecosystems: how products and services are connected and how interactions within an organization can affect each other
Experience Design UX Skills Experience Mapping Service Design Strategy
October 27, 2014