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Watch, listen & learn from the world’s best UX experts.

Expert: Jim Kalbach

Headshot of Jim Kalbach

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently Head of Customer Experience at MURAL, the leading online whiteboard. Jim has worked with large companies, such as eBay, Audi, SONY, Elsevier Science, Lexis Nexis, and Citrix.

In 2007 Jim published his first full-length book, Designing Web Navigation (O’Reilly, 2007). His second book, Mapping Experiences (O’Reilly, 2016), focuses on the role of visualizations in strategy and innovation. He blogs at experiencinginformation.com and tweets under @jimkalbach.

You'll want to hear more from Jim for sure. Take a look at his thoughts on "Effective Remote Design" or "Mapping Experiences: Five Key Questions to Get Started."

Headshot of Jim Kalbach
Jim Kalbach

Building Consensus by Mapping Experiences

Headshot of Jim Kalbach
Jim Kalbach

What You’ll Learn

  • Get practical advice on how mapping experiences can lead to strategic conversations in your organization
  • Learn specific techniques that you can use to facilitate design conversations with business leaders
  • Gain advice on how to leverage your design skills to influence business strategy and change organizations