Unintuitive and Insecure: Fixing the Failures of Authentication UX

You’ll learn…

• Understand security without frustration
• Discover Amazon’s multi-state security model that reduces fraud and makes money
• Learn how to keep the Paranoids at bay without degrading the user experience

Building Consensus by Mapping Experiences

You’ll learn…

• Get practical advice on how mapping experiences can lead to strategic conversations in your organization
• Learn specific techniques that you can use to facilitate design conversations with business leaders
• Gain advice on how to leverage your design skills to influence business strategy and change organizations

Topics:

• Experience Mapping
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• All topics…

Finding The Narrative In Numbers: Making The Most of Metrics

You’ll learn…

• Understand relevant metrics you define to inform your decisions, based on customer usage
• Get actionable user behavior metrics that are comparative to your work
• Learn the craft of storytelling with words, pictures, and numbers

Topics:

• Analytics
• Measurement
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• All topics…

Shaping Behavior, By Design

You’ll learn…

• Understand the whys and hows that drive behavior
• Discover the importance of engaging with users at the behavioral level
• Learn how to close the feedback loop on your designs; making, testing, iterating, and learning.
• Get prototyping options to observe and elicit behaviors

Topics:

• Prototyping
• User Engagement
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• All topics…

Elephant in a Teapot: Enterprise Apps on Small Screens

You’ll learn…

• Understand the value of a library of design patterns that will help you take large components like tables, searching, filtering, and forms to smaller spaces
• Get patterns in your design process that can help you develop and refine your ideas
• Learn how to apply an understanding of user tasks and behaviors to your application designs
• Discover where small screens surface what is most important, while larger ones define a workspace

Topics:

• Applications
• Mobile
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• All topics…

Scaling Lean: Project, Program, Portfolio

You’ll learn…

• Understand objectives and key results (OKRs) that keep the customer at the center of the conversation, at all levels of your organization
• Get four principles to stay customer-centric and evidence-based as teams and companies grow
• Learn how to lead growing teams who are interested in working in a Lean/Agile way
• Discover why there is no silver bullet to scaling Lean/Agile practices

Topics:

• Agile
• Lean UX
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• All topics…

Motion In Design Systems: Animation, Style Guides, and the Design Process

You’ll learn…

• Understand ways to improve communication around your interface animations
• Get available prototyping tools, and how to assess their pros and cons
• Learn how to articulate the goal or problem that your prototype addresses

Topics:

• Animation
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• All topics…