Topic: Measurement

Finding The Narrative In Numbers: Making The Most of Metrics

What You’ll Learn

• Understand relevant metrics you define to inform your decisions, based on customer usage
• Get actionable user behavior metrics that are comparative to your work
• Learn the craft of storytelling with words, pictures, and numbers

From UI21: Is Design Metrically Opposed?

The world of metrics and analytics have often been at odds with how designers work. Design is a process where we finely tune our intuition to create great user experiences. Yet, sometimes, what we think is best rivals the metrics. So which do we believe-our gut or the data?

In the world of measures, metrics, and Key Performance Indicators some practices, like the growth hacking approach to increasing Monthly Average Users (MAUs), have hurt the online experience of Instagram and LinkedIn. While alternatives to satisfaction and net promoter score give insight into the design process and help designers have better instincts.

If you’re ready to talk to your teams about what you really need, help management interpret the data, and create analytical experiments that provide design insights, don’t miss this talk.

Combining Qualitative and Quantitative Research

What You’ll Learn

• Using Qualitative and Quantitative Measurement
• Improve Your Onboarding Process

Measuring The Customer Experience Using Top Tasks

What You’ll Learn

• Task Identification
• Task Performance Indicator

Beyond Measure: Making Meaning From Data

What You’ll Learn

• Why more data doesn’t necessarily create more meaning
• What a metacognition buddy is, and why everyone should have one
• How to recognize when your objectivity has been derailed, and how to get it back on track
• How to know which data can help you solve your design problems

Is Design Metrically Opposed?

What You’ll Learn

• What easily-collected analytics, like bounce rate and time-on-page, actually tell us about our users’ experiences
• How we construct true KPIs that can predict the future patterns of users
• Why advanced techniques, like a money-left-on-the-table analysis and the CE11, show us how metrics can impact design
• Why asking, “Would you recommend this?” isn’t an ideal way to measure brand engagement

Accomplish Big Goals With Objectives & Key Results

Christina Wodtke has devoted her career to tackling monumental tasks. She’s helped grow companies like LinkedIn, Yahoo, and the New York Times. Nowadays she works with startups and entrepreneurs, sharing her strategies for success and inspiring them to pursue big goals and outlandish dreams.

Christina knows how to inspire diverse teams to work together, going all out in pursuit of a single, ultra-challenging goal. Hint: It’s not about to-do lists and accountability charts. How do you get your team to commit to bold goals? How do you stay motivated despite setbacks and disappointments? And is failure ever a viable option?

Christina Wodtke will demonstrate how she uses objectives and key results to help teams tackle and realize big goals in a methodical way, leaving nothing to chance. You’ll learn the beauty of a good fail and how regular check-ins can keep you on track to success.

Mapping Your Success with Objectives and Key Results

What You’ll Learn

• Commit to bold objectives and key results
• Fine-tune your objectives with wins and fails
• Establish a pace for measuring and tweaking results
• Cascade objectives and key results throughout your organization