Watch, listen & learn from the world’s best UX experts.

Recorded Event: User Interface 20 Talks from the conference

UX experts from the October 2015 User Interface 20 Conference help you create experiences that engage and delight your users.

Customer Journey Mapping and CX Research

What You’ll Learn

How to evaluate your journey map options and select the appropriate one
How to create a structured, cross-channel ethnographic research plan
How to ensure solid data results using triple triangulation
How to get better results faster—and with lower costs

Data Visualization User Research Experience Mapping Strategy

November 3, 2015

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What Video Games Teach Us About UX

What You’ll Learn

The value of writing real content before there’s an interface
Why voice and tone at each interaction is vital to engagement
The broad-to-narrow flow for introducing users to new content or interactions
How to apply content-first UX design and contextual learning

Content Strategy Interaction Design Writing and Content Voice & Tone Strategy

November 3, 2015

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A Tour of Today’s Online Style Guides

What You’ll Learn

Why examples are important and the best places to find inspiration for your style guide
How to create style guides even when you don’t have time
How to see your style guide with a critical eye for the purpose of fine-tuning
How to understand what your organization needs from your style guide

Design Process Design Decisions Design Principles Visual Design Design Systems

November 3, 2015

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Let’s Talk About Responsive Images and Performance

What You’ll Learn

Make image strategy a part of your content strategy
Create a performance budget to help shape your site experience
Load different images depending on your customer’s screen size
Examine creative solutions to reduce image load implementation on the web

Responsive Web Design Content Interaction Design Web Development

November 3, 2015

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A 5-Year Review of Lean UX

What You’ll Learn

Agile UX: reduce confusion on agile teams and aim for good, iterative, user-centric designs
The brain of the agile process: create a foundation for evidence-based decisions—what to build, why, and how much design work is required
Possible in almost every environment: Lean UX is a framework capable of shaping itself to fit your needs
Ready for you to adopt: learn 2–3 tactics to share with your team and make the shift to integrate Lean UX

Design Process Agile Lean UX Iterating

November 3, 2015

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Building a Winning UX Strategy Using the Kano Model

What You’ll Learn

How to identify your customers’ basic expectations
How adding features today creates more work for teams downstream
How to focus the team on real customer problems, avoiding the problem of experience rot

Design Process Strategy UX Skills Customers

November 3, 2015

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Beyond Measure: Making Meaning From Data

What You’ll Learn

Why more data doesn’t necessarily create more meaning
What a metacognition buddy is, and why everyone should have one
How to recognize when your objectivity has been derailed, and how to get it back on track
How to know which data can help you solve your design problems

Measurement User Research Information Design

November 3, 2015

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Curing Shiny Object Syndrome: Prioritization Best Practices

What You’ll Learn

How to bring disparate stakeholders together under a common framework
How to move past opinion, emotion, and personal agendas to set smart business goals
How to separate the merely good ideas from the truly great ones
How focusing on your goals and achieving success can transform your stakeholders into your biggest cheerleaders

Design Process Business Strategy Collaboration

November 3, 2015

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Boosting Research and Design Adoption

What You’ll Learn

How to identify your organization's decision-style archetype
How hidden values drive decision making in your organization
How to use those values to develop more effective project plans
How to share your progress and results in ways that boost buy-in from stakeholders

Design Process Design Decisions User Research Strategy Collaboration

November 3, 2015

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